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Privacy Policy

Effective Date: 05-05-2025

Welcome to 2SIM! This Privacy Policy explains how we collect, use, and share your personal information when you access or use our mobile app and associated websites (collectively, the “Services”).

We are committed to protecting your privacy and providing a secure, transparent experience.

1. Overview

2SIM collects information to provide, maintain, and improve our Services. Our goal is to use your data only to enhance your experience and support our product features—not to sell or share your personal information for marketing purposes. This policy describes the types of information we collect, how we use it, and the choices available to you.

2. Information We Collect

We classify the information we collect into the following categories:

A. Personal Information:

Examples: Your full name, email address, phone numbers (mobile or landline), mailing or billing address, and payment details.

Purpose: Used to create and manage your account, process transactions, and provide personalized support.

Important Note: Your personal contact details are never sold or shared with third parties for marketing or promotional purposes.

B. App Data

Usage & Device Information:

IP addresses, device identifiers (such as UDID and MAC address), operating system details, browser type, and language preferences.

Data on your interactions with 2SIM (e.g., clickstream, timestamps, and pages visited) to help us improve functionality and diagnose issues.

Messaging Details:

Information about messages sent and received (date, duration, recipients, size, attachments) to support the proper functioning of our communication features.

Messaging Details:

Information about messages sent and received (date, duration, recipients, size, attachments) to support the proper functioning of our communication features.

C. Share Data

Content You Provide:

Text, audio, photos, and contact lists that you choose to share or import into 2SIM.

Usage:

Enables social features, such as connecting with friends, and helps us personalize interactions.

Exclusion:

This category does not include text messaging originator opt-in data and consent, which will never be shared with any third parties.

D. Cookies and Tracking Technologies

Cookies & Tags:

We use cookies, pixel tags, and similar tracking technologies to remember your preferences, keep you logged in, and analyze how you use our Services.

Control:

Most browsers allow you to disable cookies or receive alerts when cookies are sent; however, this may affect your experience with our app.

3. How We Use Your Information

We use your information for a variety of purposes, including:

Providing Our Services:

To create and manage your account, process transactions, deliver features, and support your use of 2SIM.

Personalization:

To tailor content, language, and service functionality based on your preferences and device information.

Communication:

To send you important account updates, notifications, customer support communications, and product announcements.

Analytics & Improvement:

To monitor usage patterns, diagnose issues, conduct research, and continuously improve our Services.

Legal and Security Purposes:

To prevent fraud, enforce our policies, and comply with legal obligations and requests from authorities

4. Information Sharing and Disclosure

2SIM shares your information only under controlled circumstances:

With Your Consent:

We may share your data if you explicitly agree to do so.

Trusted Third-Party Service Providers:

We engage providers (for payment processing, customer support, email communications, and analytics) who are contractually bound to protect your information. These providers only access data necessary for their specific functions.

Legal Requirements and Safety:

We may disclose your information to comply with legal obligations, respond to government or law enforcement requests, or protect the rights, safety, and property of 2SIM and its users.

Business Transfers:

In the event of a merger, acquisition, or reorganization, your information may be transferred to a successor entity, which will be required to comply with this Privacy Policy.

Marketing Exclusion:

Your personal details and mobile information are not shared or sold for marketing or promotional purposes.

Opt-In Data Exception:

Data related to text messaging originators—including opt-in data and consents—will not be shared with any third parties.

5. Data Retention

We retain your data for as long as necessary to provide you with our Services and fulfill the purposes described in this policy. This may include retaining information for legal, dispute resolution, or enforcement purposes

6. Analytics and Third-Party Data Collection

We use various third-party services and analytics tools to help us understand how our Services are used, improve our app’s performance, and deliver a better experience. These providers may collect certain technical and usage data as part of their service. For more detailed information about how these third parties use data, please refer to their individual privacy policies. You can also contact us if you have any questions about the data collection practices of our partners.

7. Security Measures

We implement industry-standard technical and organizational measures to safeguard your data from unauthorized access, alteration, or loss. While we strive to ensure the security of your information, please note that no method of online data transmission is completely secure.

8. International Data Transfers

2SIM is an international service. Your data may be processed or stored on servers in different countries. We take appropriate steps to ensure that any international transfers of your data comply with applicable data protection laws and include necessary safeguards.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Update:

You can review and update your account information by logging into your account.

Data Deletion:

You may request the deletion of your personal data by contacting us, although we may retain some information as required by law or for security purposes.

Opt-Out:

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

Additional Rights:

In some jurisdictions, you have rights to data access, correction, portability, or to object to certain types of processing. Please contact us if you wish to exercise these rights.

Marketing Exclusion:

Your personal details and mobile information are not shared or sold for marketing or promotional purposes.

Opt-In Data Exception:

Data related to text messaging originators—including opt-in data and consents—will not be shared with any third parties.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been inadvertently collected, we will delete it promptly and securely.

11. Changes to This Privacy Policy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been inadvertently collected, we will delete it promptly and securely.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: support@2sim.com

Thank you for choosing 2SIM. We value your trust and are dedicated to protecting your privacy while delivering a high-quality service experience.

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